Refund & Cancellation Policy

This Refund & Cancellation Policy explains how Samriddhi Finance handles refunds, cancellations, and failed or duplicate payments made through our website, including payments made via UPI and other digital methods through our payment gateway partner. It applies alongside our Terms & Conditions.

1. Failed transactions

If a payment fails after the amount has been debited from your account (e.g. due to a bank server timeout or network issue), the amount is typically auto-reversed to your original payment source by your bank or UPI app within 5–7 business days, in line with RBI/NPCI guidelines. If the amount is not reversed automatically within this window, please contact us with your transaction reference number and we will investigate with our payment gateway partner.

2. Duplicate payments

If you are inadvertently charged more than once for the same transaction, notify us within 7 days of the transaction with proof of both charges (bank statement or UPI app screenshot). Once verified, the duplicate amount will be refunded to the original payment source within 7–10 business days.

3. Deposits, savings & recurring contributions

Amounts deposited into savings, fixed deposit (FD), recurring deposit (RD) or similar accounts are not "purchases" and are not refundable in the traditional sense — they remain your funds, held and returned in accordance with the specific product's terms:

• Savings account balances may be withdrawn at any time, subject to any applicable minimum balance requirement.
• Fixed and recurring deposits may be withdrawn prematurely subject to the reduced interest rate and/or charges disclosed in your account agreement at the time of opening.
• Maturity payouts are credited to your registered bank account or as otherwise instructed in writing.

4. Processing & service fees

One-time processing fees, application fees, or documentation charges (where applicable to loan products) are non-refundable once the associated service — such as credit assessment or document verification — has been performed, except where required by law or where we are unable to deliver the service due to an error on our part.

5. Loan disbursal & cancellation

You may cancel a loan application at any point before disbursal without charge, other than any processing fee already incurred as described above. Once a loan has been disbursed, cancellation is treated as a foreclosure and is subject to the foreclosure terms in your loan agreement.

6. How to request a refund

To request a refund or report a payment issue, email support@samriddhifinance.com or call +91 90000 00000 with the following details:

• Your full name and registered mobile number / account number
• Transaction reference / UTR number
• Date and amount of the transaction
• A brief description of the issue

We aim to acknowledge refund requests within 2 business days and resolve them within 10 business days, subject to verification with our payment gateway and banking partners.

7. Refund method

All approved refunds are credited back to the original payment method / source account used for the transaction. We do not issue refunds in cash or to a different account or UPI ID than the one used to make the original payment.

8. Contact us